UCskype call center system is based CRM, hosted call center business as a starting point, the integration of call centers, customer relationship management system CRM, office automation system OA, electronic fax, wire outbound systems, customer mining system, online customer service system and many other value-added telecom services in the domestic telecom companies rely on network resources, based on the traditional telecommunications resources and the perfect combination of modern CTI technology, and integration of advanced customer service concept to help companies quickly build their own converged communications platform, by helping to enhance the corporate brand image and service efficiency, thereby enhancing their market competitiveness. Advantages: 1, seamless technology UCskype communication system enables seamless integration of third-party systems, not only to achieve seamless network of local and cross-platform and cross-network to achieve seamless integration of multiple systems. 2. Contact customer tracking multiple access system, to provide users with a variety of communication channels, from the development of the customer to customer transactions to the late customer care, with the corresponding sub-system has to track, no longer as clear sales Progress, multiple quotes, sale untimely loss of customers and upset reasons. 3, the integration of communications and management combined UCskype communication system is not only reflected in its management of the communications and software into one, more of a mutual embedding of each function to form a truly holistic, in practical application for enterprise client service levels and quality of fundamental change. Function Point presentation: via computer link each mobile client to achieve: the user group incoming voice call function function; automated voice system manual seats feature; intelligent dynamic replacement function; resource recovery function system functions: number issued smart, intelligent replacement , intelligent allocation of seats, hang SMS, pure artificial calls, voice transfer agent, real-time status monitoring, number Penetrativity display, user management, top management, accounting management, telephone management, gateway management, records management, two systems operation and management, intention customer management, report management, support system cluster.